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Checking franchise compliance

Checking franchisee compliance is tricky. The franchisor is to verify compliance with the contract by the franchisee.

It should not be forgotten that the franchisor transfers all or part of its know-how, its image. This is why the contract must be sufficiently explicit on all the rules and procedures to be followed.

For a franchisor, the health of the network is important because it delivers significant elements.

The objectives of compliance verification are multiple:

Check technical and operational standards.
Check the legal and administrative aspects.

The private detectives of the Prometheus Group specialize in investigations to protect your interests. After a personalized review of your franchise agreement, a process will be put in place to verify the compliance of franchisees.

What is compliance verification ?

The franchise allows for rapid and important development. The franchisor makes its know-how and image available to franchisees. Each contract sets out rules and procedures to follow.

For a product sales company, it is:

The signal to be used
How to showcase products
The number of employees on the sales area
Inventory management
Sales and consumption deadlines
The cleanliness of the premises

For a service company, these are:

The quality of hospitality
Respect for displays
Respect for advertising campaigns
Customer references

Franchisees who enter a franchise must respect the strategic decisions of the franchisor.

The challenges of verifying franchise compliance are to measure the quality and performance of the franchise network.

When to conduct compliance verification?

How you check your franchisee’s compliance varies over time.

A compliance check will not be the same on a new franchisee as on a multi-year franchisee.

The franchisor can conduct compliance verification:

During the implementation phase of the franchise
After several months of operation in the first 2 years
After 4 years of operation

Compliance checkpoints

The Role of the Private Investigator in Compliance

The verification of the compliance of franchisees is a check of the health of its network for the franchisor.

There are three main types of control:

Compliance: This is the specification of the working method, know-how and products. The franchisor must regularly visit the operating site to monitor this compliance.
Efficiency and exploitation: These are financial reporting that allows the control of financial data.
Social audit: It is a matter of regularly ensuring catchment areas, probing the franchisee and his teams on the foundations of the franchise.

The Private Detectives of the Prometheus Group regularly check franchises to:

Reassure the franchisor that its franchisees are running smoothly
Check process, method and other compliance
Raise doubt about poor network reporting

To do this, the private detectives of the Prometheus Group set up:

“Mystery client” surveys
Quality audits (on-site verification)
Social audits
Financial investigations

The interests of using the private investigators of the Prometheus Group are numerous, especially since the law allows the private investigator not to disclose his name, his quality or his function.

The appointment

The strategy

The mission

The report

The appointment is made by a licensed private investigator of the Prometheus Group:

On videoconferencing
By phone
In the premises of the Prometheus Group
In a place of circumstance

This appointment is neither paid nor time-limited.

The private investigator will take the time necessary to listen to you in order to gather all the information necessary to put in place a strategy tailored to your needs.

The strategy will be offered to you based on the information received,the type of mission and the location where it should be carried out.

However, the strategy will be:

Adapted to the mission
Budgeted according to your needs and possibilities
No final extra cost (unless you expressly request to continue the mission)

This strategy will be offered to you via a mission mandate containing different otpions.

Once the proposed warrant has been duly signed, the private investigator assigned to your investigation will work with you to:

A mission schedule (modified according to events)
A location tracking (without you)

Then the mission will be carried out in accordance with the laws in force. During the mission, the private investigator responsible for carrying out the mission will keep you informed of the progress of the mission.

An investigation report will be provided at the end of the mission.

That will be:

Objective (findings of what the detective sees)
Detailed and detailed
Productable before the competent courts if necessary