A mystery client is a fake customer sent by management or a specialist provider to measure:
The mystery client is therefore a methodical investigative technique. The mystery client must put in place a reliable scenario to highlight the company’s flaws.
The private detectives of the Prometheus Group put their expertise at your disposal in order to fight against the unknown mark-up but also to improve your brand image.
In the contextof mystery client investigations,companies must follow certain rules to ensure the legality of the evidence.
The so-called mystery customer surveys are carried out in the areas of hospitality, catering or the sale of goods.
The goal is to impersonate a customer to control the apsects covered by the company’s request.
The company must:
Mystery client investigations have several interests for the company that uses them.
This allows:
These wrongdoings are:
Mystery client investigations therefore have multiple interests for the company if these are carried out in the best possible way.
Mystery client-type investigations carried out by a private investigator allow effective investigative techniques to be put in place.
During a checkout, the private investigator will be able to control the fraud in cash.
This will allow the private investigator to immediately alert the management service if a fraudulent scheme is detected.
The private investigator can also carry out quality or safety audits to:
The private investigator’s report is productive before the competent courts to defend your interests.